How one Texas litigation firm gave every team member the power to file and serve, all from one integrated platform.
"The integration between our case management software and InfoTrack is phenomenal. I’ve never seen anything quite like it, and it saves us hours and headaches every week."
...that syncs with Filevine, with case data and documents automatically syncing.
...with documents now filed in 1-2 minutes and staff time freed up for work that matters.
...and no more lost documents, thanks to consistent filing and automatic saving across every case.
The James Law Firm is a plaintiff’s personal injury firm based in Houston, Texas, representing clients across the state. The firm focuses on car accidents, slip and falls, and medical malpractice cases, and its litigation team is in the courtroom fighting for the people it represents.
Katie James, owner of The James Law Firm, shares how her team made eFiling something anyone in the office can do, and stopped worrying about missed documents.
As a litigation-focused firm, The James Law Firm files lawsuits and motions constantly. But before InfoTrack, only one paralegal knew how to navigate the state’s eFiling portal, a system Founder and Attorney Katie James describes as complicated and slow. Every filing meant logging in again, pushing through screen after screen, and re-entering case information.
“It took a lot of time to file even a single document. There were a lot of buttons to push, a lot of information we had to upload, and you had to log in every single time.”
Filing was only half the burden. Staff then had to manually save every outgoing and incoming filing into the right client folder, and when something slipped through, the document could get lost and the deadline missed before anyone noticed.
James is always looking for ways to simplify the firm’s systems. InfoTrack’s integration with Filevine made the decision easy, and the results kept the firm on board.
Now, case details like the cause number and the plaintiff’s and defendant’s names pull automatically into each filing. Every filing the firm sends or receives is saved straight to the correct case folder.
“The integration between our case management software and InfoTrack is phenomenal. I’ve never seen anything quite like it, and it saves us hours and headaches every week.”
With Court Filing and Process Serving all in one platform, the firm no longer logs into third-party vendors to order service. Process serving can be ordered the moment a petition is filed, and everyone in the office can see what’s been filed, what’s come in, and where service stands.
The shift has changed how attorneys work, too. Instead of downloading a document, emailing it to a paralegal, and following up, Katie often files it herself in minutes.
“I can simply and efficiently file the document myself, know that it’s filed correctly, and know that it’s being saved in the correct place in the file.”
The firm measures success by the headaches InfoTrack has prevented. Filing time has dropped from 10 to 15 minutes per document to just 1 to 2 minutes. Rejections have decreased substantially, and lost documents are a thing of the past.
“Instead of having to worry about whether a document was saved, I’m able to spend more time focusing on what really matters, which is advocating for my clients.”
Katie’s advice to fellow litigators is simple: “Give InfoTrack a try. After the first or second time you use it, you’ll be asking yourself, why haven’t I been doing this before?”
Sign up and start filing and syncing today.
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