Achieving client excellence
Truth about the legal experience from 1000+ real clients
When it comes to the client experience, the factors with the biggest impact are often the things law firms overlook.
We asked 1000+ legal clients whether they thought their lawyer was competent, how their legal issue went, and whether or not they were happy with their choice of law firm.
Then, we crunched the data to find out what really shapes the client experience.
The results might surprise you.
Successful law firms care about the client experience, but the data shows that too many are focusing on the wrong things. Achieve excellence with these insights from 1000+ real legal clients.
You'll get all the detailed results that reveal:
- What really impacts a client's satisfaction — and exactly how much it matters
- How to attract legal clients that are easy to work with and eager to refer more business
- What your clients say when they know you won't hear it
- And more!
Download your free eBook now and get the truth about the legal client experience.
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