Insurance legal team eliminates overwhelm with eFiling and DocketSync

Before: missing deadlines

Frequent activity and updates from opposing counsel and the court makes following along with any given case a precarious process. When manual tasks stacked on top of manual checks, deadlines got missed.

"If we miss the receipt of a legal document that gave us a deadline because we were so busy with manual tasks, there's no going back."

The switch: DocketSync + eFiling with InfoTrack

The Ascendant team implemented InfoTrack, and began to see an immediate change to their visibility of the docket. With the implementation of InfoTrack, anything filed on any case would automatically appear in the main case files. 

"We didn't have to worry about saving the document, PDF a document, put it in your desktop, then save it into your software or drag it in there. That step was completely eliminated. It, to me, became a no-brainer."

Smooth change management

Getting started with a new system is never easy, especially when people don't like change.

"They were a little hesitant at first," Martin said of her team as they were introduced to a whole new way to eFile and track dockets. "But as soon as they started to use it and saw how easy it was...everyone enjoyed using it, was optimistic, no longer hesitant or afraid of the change. So the initial onboarding was very simple and the process worked very well

"InfoTrack scheduled the time, made themselves available for my team."

Less manual work

"Since we are doing less manual work with InfoTrack, what it allows my team to do is be a lawyer, be a paralegal. Do what's necessary to see what the case's value is, determine what our clients should or should not do."